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OUR SUPPORT TEAM

MAG Tech has been providing cyber security services and solutions for organizations in the private, public, government and military sectors in West Africa for over 10 years. These entities rely on our onsite expertise to ensure that their operations, communications, data and business continuity are secure and protected.
Our teams of experts hail from the Intelligence Industry and have been recognized for their unrivalled expertise, giving us invaluable insight into the way cyber attackers operate. It’s one of the reasons that our
Response Team is sought after to tackle some of the toughest cyber incidents in real time.

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    Priority 1 – Critical: Occurs in cases when an entire functionality is blocked.
    Priority 2 – High: Non-critical but significant issue affecting a single user or an issue that is degrading the performance.
    Priority 3 – Medium: A defect to be fixed or functionality issues which are not as per expectation.
    Priority 4 – Low: A defect with low priority indicates that there is definitely an issue.